Plain-language terms covering what you can expect from us and what we expect from you.
These Terms of Service ("Terms") constitute a legal agreement between you ("Customer", "you") and THC Projects SRL ("Soelem", "we", "us"), a company incorporated in Romania, EU, operating the web hosting and AI services available at soelem.com.
By creating an account or using our services, you agree to these Terms. If you do not agree, do not use our services.
Soelem provides shared web hosting, managed WordPress hosting, VPS hosting, domain registration, business email, SSL certificates, and AI-assisted website building and management services ("Services").
Services are provided on a subscription basis, billed monthly or annually. Features and resource limits vary by plan as described on our pricing page at the time of purchase.
You must provide accurate and current information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must be at least 18 years old to purchase our services.
Fees are charged in advance for the selected billing period. We accept major credit and debit cards via Stripe. All prices are in EUR and exclude applicable VAT.
Renewal pricing: Unlike many hosting providers, Soelem charges the same price at every renewal as at initial signup. The price you see on our pricing page at the time of purchase is the price you will continue to pay. We may introduce new plans or retire old ones, but existing customers on active plans will not see price increases.
Invoices are issued automatically and sent to your registered email address. Payment is due immediately on each renewal date.
If you are not satisfied with our hosting services for any reason within the first 30 days of your initial purchase, you may request a full refund. To do so, email support@soelem.com with your account details.
The following are excluded from the money-back guarantee: domain registration fees (non-refundable third-party costs), SSL certificate fees, and any plans that have already been renewed beyond the initial term.
You may not use our services to:
Violations may result in immediate account suspension or termination without refund.
We target the following uptime SLAs, measured monthly excluding scheduled maintenance:
If we fail to meet these SLAs in any calendar month, you may request a service credit equal to the pro-rata cost of the downtime period. Credits are applied to your account and do not entitle you to a cash refund.
Our AI site builder and management features are provided as-is. The AI generates content based on your instructions; you are responsible for reviewing and approving all AI-generated content before publication. We are not liable for inaccuracies, intellectual property issues, or other problems arising from AI-generated content that you choose to publish.
AI request limits apply per plan as described on our pricing page. Unused AI requests do not roll over between billing periods.
You retain full ownership of all content, data, and files stored on our servers. We do not claim any intellectual property rights over your website content. Upon account termination, we will provide you with a full export of your website (files + database) for 30 days after termination.
You may cancel your account at any time from your client portal. Cancellation takes effect at the end of your current billing period. No refunds are issued for the unused portion of a billing period, except as covered by the 30-day money-back guarantee.
We may terminate or suspend your account immediately for material violations of these Terms, including but not limited to illegal activity, spamming, or abuse of our infrastructure.
To the maximum extent permitted by applicable law, Soelem's total liability to you for any claim arising under these Terms shall not exceed the amount you paid us in the 3 months preceding the claim. We are not liable for loss of profits, loss of data, or indirect, incidental, or consequential damages.
These Terms are governed by the laws of Romania and the European Union. Any disputes shall be subject to the exclusive jurisdiction of the courts of Romania. EU consumers retain their rights under EU consumer protection law, which may provide additional protections in their country of residence.
We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of our services after that date constitutes acceptance of the revised Terms.
For any questions about these Terms: legal@soelem.com
THC Projects SRL · Romania · European Union